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Customer Support Manager

Company: VirtualVocations
Location: Rochester
Posted on: October 19, 2024

Job Description:

A company is looking for a Manager, Customer Support to lead and mentor their phone support team.



Key Responsibilities

Manage a team of 8-10 customer support experts to meet KPIs and provide coaching
Handle escalations and resolve complex customer inquiries to ensure a positive experience
Create weekly reports on team performance and communicate updates with senior leadership


Required Qualifications

3+ years of experience managing customer support teams of 6+ individuals
Experience managing a team of phone support agents
Proven record of driving results and improving customer experience
Experience in addressing operational and people management challenges

Keywords: VirtualVocations, Edina , Customer Support Manager, Executive , Rochester, Minnesota

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