Service Advisor & Parts Associate
Company: University of Minnesota
Location: Minneapolis
Posted on: November 19, 2024
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Job Description:
Apply for JobJob ID365395
LocationTwin Cities
Job FamilyAdministration-General
Full/Part TimeFull-Time
Regular/TemporaryRegular
Job Code8208A1
Employee ClassCivil Service
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About the Job
Service Advisor and Parts Associate
(8208A1 - Administrative Associate 1)
Parking and Transportation Services
University of Minnesota
Background
Parking and Transportation Services is a self-supporting unit of
the University of Minnesota within Auxiliary Services. The
department is responsible for the administration, operation and
maintenance of reliable and efficient transportation services on
the Twin Cities campus including transit, parking, fleet, streets,
walkways and way-finding. PTS supports alternatives to the
single-occupant vehicle and promotes programs to encourage the
University community to walk, bike, and carpool or take the bus.
The department handles compliance documentation for all University
vehicles or licensed equipment and administers the fuel credit
card, vehicle insurance and safety, and employee driver training
programs.
PTS Mission
Facilitating safe and effective integrated transportation systems
that provide services for pedestrians, bicycles, transit and
vehicles.
Responsibilities
50% Shop Administration
* Administers Fleet Shop scheduling of work requests and inquiries
related to:
General repair and maintenance
Preventative maintenance
Vehicle inspections for University vehicles
Vehicle recall work with an emphasis on prioritizing safety-related
recalls
* Creates Work Orders to document shop technician work
* Provides both in-person and remote customer service for all Fleet
vehicle-related issues including, but not limited to:
Maintenance
Fuel
Emergency roadside assistance
Deal effectively with difficult customers to resolve problems. Work
to find the best solution for customers or direct them to
appropriate personnel or resources.
* Operates and effectively uses the department's technology
including, FASTER Asset Solutions, Ekos - fuel management software,
Google applications, Windows operating system, MS Office, and other
systems.
* Looks for ways to improve efficiency and service levels and make
recommendations for changes in policies and/or operating procedures
as needed.
* Assists Shop Manager with the acquisition and liquidation process
for University vehicles
Assists with vehicle acquisition process
Assists with vehicle liquidation process
Coordinates and communicates with University departments, and
outside vendors as requested throughout the processes
* Assumes Fleet Services Shop Manager duties in their absence
Coordinates with customers to repair University vehicles in a
timely and efficient manner.
Coordinates with technicians to accurately translate customer
concerns into repairs needed.
Determines when incoming repairs should be sublet and to whom
* Other duties as assigned
20% Shop Inventory Administration
* Responsible for maintaining parts inventory for Twin Cities
shop
Follow procedures to ensure timely delivery parts.
Balance the needs of availability, cost, and time.
Use discretion to get parts from a variety of vendors and find new
vendors.
* Ensures accuracy of inventory management system by:
Entering accurate invoices and parts into inventory system
15% Fuel Administration
Support Fleet Services Shop Manager in tracking use of onsite and
offsite fuel
* Assist Shop Manager in tracking and ordering fuel when
necessary
Tracks use of fuel dispensed on Twin Cities campus
Verifies that all transactions are uploaded correctly and corrects
improper mileage readings.
Orders fuel credit cards and track purchases for departments.
Monitors off-site fuel purchases nationwide.
Works with departments to track errors or problems with credit
cards.
Investigates and corrects possible inappropriate fuel system/fuel
card usage.
Reviews fuel uploads and directs the accounting department on
discrepancies.
Ensures that campus fuel islands have adequate supplies of fuel and
that fuel tanks are never empty.
* Work with Fleet Administrator to reconcile monthly parts
inventory and tank inspection
* Administers fuel contract to ensure proper quantities are ordered
to meet contractual obligations
15% Fleet Services Fleet Management and Finance Support Systems
Act as one of the subject matter experts on the fleet management
information system
Develops and maintains processes and guidelines, procedures in
using the fleet management information system
Develops and maintains training for the fleet management
information system
Responsible for review of fleet processes and modifications
Prepares and reviews purchasing requisition requests and receives
vendor payments for accuracy and compliance to applicable policies
and procedures for Finance department
Work Environment
Work is performed in both a shop and field environment. This
position may be exposed to hazardous conditions where hearing and
visual protection may be required.
Classification #: 8208A1
Salary Range: C6 / 118
Status: Nonexempt
Last Revision: 10/2024
Qualifications
Minimum Qualifications
BA/BS or a combination of related education and work experience to
equal four years; applies knowledge and skill to a recurring task
or activity with emphasis typically on precision and timeliness of
execution.
Computer experience required.
Preferred Qualifications
Two years of automotive background.
Knowledge of automotive systems and equipment, preventative
maintenance principles and practices, service delivery methods, and
utilization principles.
Knowledge of computerized maintenance systems and Microsoft Office
products.
Benefits
Working at the UniversityAt the University of Minnesota, you'll
find a flexible work environment and supportive colleagues who are
interested in lifelong learning. We prioritize work-life balance,
allowing you to invest in the future of your career and in your
life outside of work.The University also offers a comprehensive
benefits package that includes:
How To Apply
Applications must be submitted online. To be considered for this
position, please click the Apply button and follow the
instructions. You will be given the opportunity to complete an
online application for the position and attach a cover letter and
resume.Additional documents may be attached after application by
accessing your "My Job Applications" page and uploading documents
in the "My Cover Letters and Attachments" section.To request an
accommodation during the application process, please e-mail
employ@umn.edu or call (612) 624-8647.
Diversity
The University recognizes and values the importance of diversity
and inclusion in enriching the employment experience of its
employees and in supporting the academic mission. The University is
committed to attracting and retaining employees with varying
identities and backgrounds.The University of Minnesota provides
equal access to and opportunity in its programs, facilities, and
employment without regard to race, color, creed, religion, national
origin, gender, age, marital status, disability, public assistance
status, veteran status, sexual orientation, gender identity, or
gender expression. To learn more about diversity at the U:
Employment Requirements
Any offer of employment is contingent upon the successful
completion of a background check. Our presumption is that
prospective employees are eligible to work here. Criminal
convictions do not automatically disqualify finalists from
employment.
About the U of M
The University of Minnesota, Twin Cities (UMTC)The University of
Minnesota, Twin Cities (UMTC), is among the largest public research
universities in the country, offering undergraduate, graduate, and
professional students a multitude of opportunities for study and
research. Located at the heart of one of the nation's most vibrant,
diverse metropolitan communities, students on the campuses in
Minneapolis and St. Paul benefit from extensive partnerships with
world-renowned health centers, international corporations,
government agencies, and arts, nonprofit, and public service
organizations.At the University of Minnesota, we are proud to be
recognized by the Star Tribune as a Top Workplace for 2021, as well
as by Forbes as Best Employers for Women and one of America's Best
Employers (2015, 2018, 2019, 2023), Best Employer for Diversity
(2019, 2020), Best Employer for New Grads (2018, 2019), and Best
Employer by State (2019, 2022).
Keywords: University of Minnesota, Edina , Service Advisor & Parts Associate, Other , Minneapolis, Minnesota
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