SERVICE DESK ANALYST

Company: NetSPI
Location: Minneapolis
Posted on: October 2, 2024

Job Description:

NetSPI is the proactive security solution used to discover, prioritize, and remediate security vulnerabilities of the highest importance. We help secure the most trusted brands on Earth with our Penetration Testing as a Service (PTaaS), Attack Surface Management (ASM), and Breach and Attack Simulation (BAS) solutions. Leveraging a unique combination of dedicated security experts, intelligent process, and advanced technology, NetSPI brings a proactive approach to cybersecurity with more clarity, speed, and scale than ever before.

NetSPI is on an exciting growth journey as we disrupt and improve the proactive security market. We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award-winning workplace culture and get to know our A-Team at www.netspi.com/careers.

The Service Desk Analyst works on our internal Service Desk team. We are looking for a technically proficient and customer focused individual to support our internal systems, services, and staff to ensure the company can deliver. This will be an on-site role in our headquarters in Minneapolis, MN.

Responsibilities:

• Provide support to staff across all company departments and service lines, resolving technical issues promptly and effectively.
• Manage and troubleshoot operating systems, including Windows and Mac environments.
• Administer and maintain EntraID, ensuring proper user access, group policies, and security configurations.
• Implement and manage Microsoft Intune for device management, including deployment, configuration, and compliance monitoring.
• Manage and maintain JAMF for macOS device management, including software distribution, patch management, and configuration profiles.
• Support AWS the management of user accounts and IAM (Identity and Access Management) configurations.
• Create and manage VMware guest systems, including provisioning virtual machines (VMs), configuring resource allocations, and ensuring proper network connectivity and storage access.
• Collaborate with other IT teams to troubleshoot and resolve complex technical issues, escalating when necessary to ensure timely resolution.
• Document and update standard operating procedures, knowledge base articles, and technical documentation to facilitate knowledge sharing and training.
• Provide end-user training and support for standard office productivity applications, and other business software, including on-boarding new employees and ensuring a smooth onboard process.
• Manage and prioritize tickets in the company's standard ticketing tool, ensuring SLAs are met and end users are kept informed of progress.
• Stay current with industry trends, best practices, and emerging technologies, continually enhancing skills and knowledge to support the evolving needs of the organization.
• Availability for onsite staff, handling issues as they arise. Including supporting a walk-up help desk for users to immediate support. Minimum Qualifications:
  • 2-4+ years of experience in system administration or technical support roles, preferably in a multi-platform environment.
  • Strong understanding of Microsoft operating systems and macOS.
  • Experience with EntraID, Intune, and other Microsoft cloud services.
  • Familiarity with AWS services, such as IAM.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with end users and collaborate with cross-functional teams.
  • Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving technical issues.
  • Ability to work independently with minimal supervision and prioritize tasks effectively in a fast-paced environment. Preferred Qualifications:
    • Certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, or AWS Cloud Practitioner.
    • Experience with VMware virtualization technologies, including vSphere and vCenter.
    • Experience with JAMF for Apple Devices.
    • Knowledge of scripting languages (e.g., PowerShell) for automation and task automation.
    • Previous experience with ITIL (Information Technology Infrastructure Library) practices and IT service management frameworks.
    • Understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN.

Keywords: NetSPI, Edina , SERVICE DESK ANALYST, Professions , Minneapolis, Minnesota